All areas of life are fighting back post-lockdown—but dentistry, with long NHS waiting lists and limited access to emergency care even before the pandemic, is on a particularly challenging road to recovery.

Now a study by academics from the University of Plymouth has investigated the experience of dental staff providing urgent care during the pandemic, and identified potential priority areas as the sector moves forward.

The background

At the start of the COVID-19 pandemic, access to all face-to-face dentistry was suspended. Urgent and emergency dental treatment was provided from Urgent Dental Care centres (UDCs) that were rapidly established across the country. Dental practices in England were allowed to reopen in June 2020, but access to treatment was still restricted and UDCs continued to play an important role in providing dental services on the slow route to recovery.

The findings

As part of this study, academics interviewed 29 dentists and nine dental nurses from UDCs across England. The findings, which were published in two papers in the British Dental Journal, suggest that reform is needed across the dental sector to help ensure appropriate and effective care is available for all.

The findings from the first paper, which examined perceptions and psychosocial experiences of frontline staff, suggest that:

• Dentistry needs to be effectively integrated into wider healthcare infrastructures to improve communication and patient care.
• Negative experiences from working during COVID-19 included stress and anxiety, often caused by concerns over safety and operational UDC challenges, which included fragmented communication and guidance, poor PPE availability and overwhelmingly high workload.
• Sustained efforts are needed to support and improve dental teams’ mental health and wellbeing, supporting findings from earlier work led by the University revealing that more support focus was needed on the mental health of dental professionals.

The second paper, which explored the future of dentistry post-COVID-19, highlighted recommendations of:

• ‘Levelling up’ NHS dental access, with the need to prioritise the most vulnerable.
• A desire from the dental profession for progress in transforming dental services, particularly dental contract reform in England.
• Replacement of the Units of Dental Activity (UDA) system—a measure of the amount of work done during dental treatment—as part of dental contract reform, with a focus on prevention.
• Mental health wellness support.

What the experts say

Professor of Community Dentistry at the University of Plymouth and Chief Executive of Peninsula Dental Social Enterprise, Rob Witton, co-led the new study, and said:

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